FAQ

What is InvAlbum?

InvAlbum is an online platform where families and communities can create digital memorial albums and funeral invitations. You can upload photos, add event details, share with QR codes, and even enable secure donations.

Is my album private?

Yes. Albums are private by default. You decide who gets access by sharing a link or QR code. We never list your albums publicly.

Can multiple people add photos and tributes?

Yes. You can invite friends and family to upload their own photos, stories, and tributes, making it a shared memory space.

Do I need technical skills to use InvAlbum?

Not at all. InvAlbum is designed to be easy to use. Creating an album takes only a few minutes and requires no design or technical background.

How do donations work?

If you enable donations, InvAlbum uses Stripe® to process payments securely. Funds go directly to your connected account, minus our small platform fee.

Can I use InvAlbum for non-funeral events?

Yes. While InvAlbum is built for memorials and funerals, some families also use it for remembrance events, anniversaries, or celebration-of-life gatherings.

Can I print the QR code?

Absolutely. Each album generates a QR code you can download and print on programs, posters, thank-you cards, or gravestone markers.

Do you support live streaming?

Yes. You can embed livestream links directly into the album so attendees can join virtually.

Can I update details after publishing?

Yes. You can edit service times, locations, or photos at any time. The link and QR code remain the same.

What happens to the album after the service?

The album stays online and becomes a living tribute. Families can continue to add photos, comments, or updates whenever they wish.

Is InvAlbum available worldwide?

Yes, anyone with internet access can view an album. Donation features, however, may depend on local Stripe availability.

What is included in the free plan?

You can create an album with photos, text, and a QR code at no cost. Premium plans provide more storage, custom themes, and donation features.

How do I cancel or change my subscription?

You can manage your subscription at any time in your account settings. Cancelling stops future charges, but your albums remain accessible.

How secure are my payments and donations?

All payments are handled by Stripe®, a global leader in online payment processing. InvAlbum never stores credit card details.

Can I contact support if I need help?

Yes. Our support team is available via email at support@invalbum.com. We typically reply within 24–48 hours.

Still have questions? Reach out — we’re here to help.